Author: Fouquet, J.C.
Paper Title Page
MOPGF150 Improving SOLEIL Computing Operation with a Service-Oriented Approach 1
 
  • A. Buteau, G. Abeillé, B. Gagey
    SOLEIL, Gif-sur-Yvette, France
  • J.C. Fouquet
    JCF, PARIS, France
 
  SOLEIL Computing division continuously needs to enhance its operational activities and minimize the workload of IT groups because IT performances directly impacts accelerators and beamlines operations in a context of an increase of the overall technical and organizational complexity. The Control & Data Acquisition group changed in 2013 it internal projects and support organization toward a service-oriented approach. This promising first step pointed out that enhancing the service delivered to our customers required to agree with them on a common vocabulary, on semantics and on operational processes. The ITIL* methodology appeared then as very good starting point to this purpose. This paper will describe the overall vision of our project 'Improving IT operation with a service oriented approach' and will detail the first ITIL operational processes we have adopted and how it helped us clarifying roles and responsibilities within our IT organization. In order to conclude the paper will give perspectives of using ITIL practices to enhance operational practices of other technical groups which activities strongly impact the service delivered to SOLEIL end users.
*http://en.wikipedia.org/wiki/InformationTechnologyInfrastructureLibrary
 
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